A Message From Our GM
As events around the world continue to unfold with respect to the coronavirus pandemic, we find ourselves together in a set of unusual and difficult circumstances. How we choose to embrace the challenges that lie ahead will likely become the legacy of our generation; a defining moment that could have a profound impact on our planet.
As a family ourselves, we have great empathy for the challenges facing our guests, as well as our staff, wanting to ensure their health and safety, and that of their loved ones. Please be assured that we are strictly adhering to the directives of leading health authorities – including the World Health Organization – and that appropriate protocols are in place at all our rooms and suites. These include daily briefings with all members of staff, careful health monitoring, and stringent hygiene measures.
Throughout our public spaces including the main hotel lobby, pool area, and restaurant, we have implemented social distancing measures, which will be consistently monitored by our team to ensure compliance at all times. The open-air layout of our main lobby and access to rooms is definitely an advantage in this situation. The public areas are sanitized every hour, and we have added additional ventilation to ensure improved airflow. Jaya House River Park also has two pools, making it easier to implement social distancing. We have written down our COVID-19 policies that can be accessed here.
For guests with existing bookings or those planning on traveling in the near future, we have introduced more flexible terms and a rather easy cancellation policy, allowing you to cancel or change dates, free of charge until 20 December 2021. No questions will be asked since the well-being of our guests and staff has always been our number one priority.
For so many of us, travel is both a necessary and rewarding part of our lives. As you consider your upcoming travel plans, we want to make the experience as worry-free as possible and are doing everything we can to provide a safe, seamless, and the ultimate #JayaHouse experience when you visit us. We thank you for your continued support and cooperation. We know that you share our love of experiential travel and are looking forward to welcoming you again in the Kingdom of Cambodia and especially at Jaya House River Park when it’s time to travel again.
With best regards,
Christian de Boer
Jaya House Hotels